Refund policy

Due to the perishable nature of our flowers, we are unable to accept returns.

Concerns with Your Order

If you have any concerns about your order, please contact us within 24 hours of purchase or delivery and we’ll be happy to help.

Where appropriate, we may offer a replacement, refund or store credit.

What We May Require

To help us resolve any issues, we may ask for:

• Proof of purchase
• Photographic evidence of the flowers
• Confirmation that care instructions have been followed

Contact Us

You can call us on 01494 865444 or pop into the shop to speak with us.