Terms of service

Last updated: April 2026

These terms and conditions apply to all orders placed with Blossom & Ivy through our website, in-store, or over the phone. By placing an order, you agree to the terms set out below.

1. Our Products
   We sell fresh flowers, bouquets, and floral arrangements for delivery, collection, and events. Due to the seasonal and natural nature of flowers, colours, varieties, and sizes may vary. Images on our website are for guidance only, and we will always aim to create arrangements as close as possible to those shown.
2. Pricing
   All prices are listed in GBP (£) and include VAT where applicable. Delivery charges are applied at checkout where relevant. We reserve the right to update prices at any time, but this will not affect orders that have already been placed and confirmed.
3. Orders and Payment
   Orders must be paid in full at the time of purchase. We accept payment via our secure online checkout powered by Shopify, as well as in-store payment methods. If payment is declined or not received, we will not be able to process your order.
4. Delivery and Collection
   We offer local delivery within a 12-mile radius of the shop. Delivery is available for a flat fee of £5.99 to all locations within our delivery area. Same-day delivery is subject to availability for orders placed before 10am. Collection is available from our shop, with orders usually ready the next day and same-day collection subject to availability for orders placed before 10am. Full delivery details are available on our Delivery page.
5. Returns and Refunds
   Due to the perishable nature of our products, we do not accept returns unless items are faulty or not as described. If you have any concerns, please contact us within 24 hours of delivery or collection. We may require proof of purchase, photographic evidence, and confirmation that care instructions have been followed. Where appropriate, we may offer a replacement, refund, or store credit.
6. Cancellations
   Orders may be cancelled or amended with sufficient notice. For standard orders, please contact us as soon as possible. Orders that have already been prepared or are out for delivery may not be cancelled. Wedding and event orders may be subject to separate terms, which will be agreed in advance.
7. Liability
   We take great care in preparing and delivering your flowers. Nothing in these terms limits your legal rights under UK consumer law. However, we are not liable for delays caused by circumstances outside our control, incorrect delivery details provided by the customer, or the natural deterioration of flowers after delivery. Our liability is limited to the value of the order placed.
8. Website Content
   All content on this website, including images and text, belongs to Blossom & Ivy and may not be copied, reproduced, or used without permission.
9. Privacy
   We process your personal data in accordance with our Privacy Policy.
10. Changes to These Terms
    We may update these terms from time to time. The latest version will always be available on our website.
11. Governing Law
    These terms are governed by the laws of England and Wales.
12. Contact
    If you have any questions, please contact us on 01494 865444 or by email at blossomandivy@yahoo.com.